House › Enquiries
Enquiries
Rooms are arranged by email and settled at the desk when you leave. Nothing on this site takes a payment, holds a card, or confirms anything automatically.
How this works
Fill in as much of the form as you know and press the button. Your own email application opens with the details already written out, addressed to the front desk. Nothing is sent from this page and nothing is stored here — you can read the message, change anything, and decide whether to send it.
The desk answers enquiries twice a day, usually before ten in the morning and again after the early sitting. You will get a plain reply with what is free on your dates, what it costs, and anything happening in the house that week worth knowing about. If your dates are gone, we say so.
A room is held for three days from that reply while you decide. No deposit is asked for and no card details are ever requested by email.
Useful to include
- Arrival date and number of nights
- How many adults, and whether any children are with you
- Whether stairs are a problem, or a step-free room is needed
- Which supper club nights you want, if any
- Anything the kitchen needs to know two days ahead
- Roughly what time you expect to arrive
Stay enquiry
If the button does nothing
Some browsers and work computers are not set up to open an email application. If that happens, use the direct link above, or copy the details into whichever email service you use and send them to the front desk address behind that link. Either route reaches the same inbox.
What we will never ask for
We do not ask for card numbers, bank details or identification documents by email, and we never take payment through this website. Anything asking you for those things in our name did not come from the desk. Our privacy practices are set out on the privacy page.
Other reasons to write
- Supper club only
- Non-residents can ask for the early sitting. Give a date and a number of people; the reply is a yes or a no.
- Access questions
- Ask anything about the ramp, the lift, doorway widths or the level-access showers before you commit to a date.
- Lost property
- Found items are kept for three months. Describe the item and the room you were in.
- Press and photography
- The house allows photography of the exterior and the pool deck outside opening hours, by arrangement only.
- Complaints
- Write plainly and we will answer within five working days, as set out on the terms page.